These let you take another step, say for a contact center, and can range from ACD and IVR to outbound predictive dialing, quality monitoring, multimedia recording, disaster recovery, workforce management,
e-mail response management, etc.
KANA Software Inc (Nasdaq:KANAE), a provider of service resolution management (SRM) solutions, announced on Thursday (30 March) new versions of KANA Response and KANA Response Live, the company's eService solutions for
e-mail response management, live chat and web collaboration.
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E-mail response management systems that can be automated or provide various options for customer service representatives (CSRs) to respond quickly to incoming requests.
The Cisco customer contact software platform combines intelligent contact management, Web collaboration, and
e-mail response management with the strength of Cisco's IP telephony networking solutions.
The company also markets e-FAQ, a standalone
e-mail response management solution for organizations of all sizes.
KANA Software, Inc., which provides service resolution management solutions, has enhanced its
e-mail response management application, KANA Response, which allows companies to manage and respond to all e-mail inquiries.
The enhancements are said to provide broader desktop client support through several new client interfaces, as well as the introduction of enhanced web self-service and
e-mail response management capabilities with improvements to the e-FAQ knowledge management system.
WebCenter also offers an
e-mail response management module, which either responds automatically to e-mail from customers or routes the message to the most appropriate agent.
KANA, a provider of service resolution management (SRM) solutions, has announced an updated version of KANA Response, the company's
e-mail response management solution.