call center overflow

Additional traffic beyond the capacity of a specific trunk group, agent group, phone system or call center. This traffic can be redirected or ignored, depending on the design specifications of the system.

Copyright © 1981-2025 by The Computer Language Company Inc. All Rights reserved. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other reproduction is strictly prohibited without permission from the publisher.

Mentioned in

call center

All content on this website, including dictionary, thesaurus, literature, geography, and other reference data is for informational purposes only. This information should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional.