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agent
(redirected from agent interaction)

    Also found in: Dictionary/thesaurus, Medical, Legal, Financial, Wikipedia 0.04 sec.

A software routine that waits in the background and performs an action when a specified event occurs. For example, agents could transmit a summary file on the first day of the month or monitor incoming data and alert the user when a certain transaction has arrived. Agents are also called "intelligent agents," "personal agents" and "bots." See mobile agent, bot and workflow.

(networking)agent - In the client-server model, the part of the system that performs information preparation and exchange on behalf of a client or server. Especially in the phrase "intelligent agent" it implies some kind of automatic process which can communicate with other agents to perform some collective task on behalf of one or more humans.


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A live agent environment can certainly be a tremendous opportunity to serve customers, and you can even "wow" customers with a great live agent interaction.
West Interactive: maximize the value of every customer interaction by Tehrani, Nadji / Customer Interaction Solutions
The study, based on an eight-page questionnaire filled out by consumers, reports on their satisfaction with 70 different criteria including price, billing, policy offering, claims handling and, most importantly, agent interaction.
Rewarding Performance by Best's Review
Additional agent interaction tools enhance productivity by providing immediate feedback.
Managing the customer experience with logging & monitoring solutions by Procops, Tony / Customer Interaction Solutions
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