back office


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back office

a. the administrative and support staff of a financial institution or other business
b. (as modifier): back-office operations

back office

(1) Systems that do not deal directly with the customer, such as inventory management and accounts payable. Contrast with front office. See back office application.

(2) (BackOffice) An earlier suite of network server software products from Microsoft that was licensed as a bundle. It was discontinued in 2001, but some of the underlying products remained. BackOffice included Windows NT Server, SQL Server, Systems Management Server (SMS), SNA Server and Mail Server.
References in periodicals archive ?
We have seen from our customers a desire to measure back office performance and to apply WFO capabilities to it to align the total customer experience.
Compeat Back Office 5 includes many new features, including improved searching and enhanced browsing and filtering.
After a thorough evaluation of the leading softswitch manufacturers in the industry, we selected Verso because they provide the unbeatable combination of a leading softswitch with a fully integrated back office solution, as well as local support and expertise.
As a result of expanding back office capacity and improving quality control by outsourcing with Guardian Mortgage Services, Yale Mortgage is positioned to help even more subprime property owners across the country.
Provides an overview of the issues and trends driving governments to reform back office processes and discusses the ways agencies incorporate BI solutions into their transformations
Under the agreement, JPMorgan HFS will take over Henderson's hedge fund middle and back office and its employees which service 14 hedge funds representing approximately $2 billion of assets.
These features work together to enable back office reform by providing governments with insights into their processes and gain intelligence from captured data.
Radiant Systems enables restaurant operators to increase sales, control operating costs and build customer loyalty through innovative technology solutions including point-of-sale, back office, enterprise reporting, gift card, loyalty programs, hardware and support.
Enterprise content management solutions such as EZContentManager reduce labor requirements dramatically while increasing back office efficiency and customer service effectiveness, perhaps more than any other technology in the back office," Church noted.
We're proud that our back office applications add a tremendous amount of value to the restaurant operators," said Terri Williams, chief operating officer, MenuLink.
The report provides a thorough review of version 5 of Enkata's OPM solution, which includes Enkata Back Office Performance, Enkata Contact Performance and Enkata Voice of the Customer.