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blended call center

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blended call center

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.



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We were excited Coega choose the AMC multi-channel product suite for their blended call center needs.
Also at the ASTD show, Richardson will be featuring its award-winning, blended Call Center training solutions made up of Web-based and Instructor-led programs in Consultative Telephone Selling, Exceptional Customer Service, and Coaching.
Richardson, a leading sales training and consulting firm today announced that they will be launching a new blended Call Center sales and service training solution at booth 431 at the American Society of Training and Development (ASTD) Conference and Exposition, May 18-21 at the San Diego Convention Center.
 
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