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blended call center

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blended call center
A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.


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ASD Softswitch Combines Multiple Functions SCS, based in Hoffman Estates, IL, helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently.
And to meet servicers' needs for increased revenue, the system also integrates a blended call center.
As a market leader, Five9's new software release 7 provides deep features for outbound and blended call centers that serve specific industry sectors and an array of inbound call center functions that target common applications such as help desks, technical support, and business continuity.
 
 
 
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