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call accounting

   Also found in: Wikipedia 0.01 sec.
call accounting
An information system that records and reports on telephone calls. Call accounting is used by most large companies to control expenses and allocate costs to various departments as well as by hotels, hospitals and other organizations that resell calls to its clientele.


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Also known as call accounting software, telemanagement systems are being implemented in a number of businesses as a way to reduce costs and simplify specific operations.
Traditionally, call accounting solutions have been used to back phone calls to help lower costs.
Research Underscores Increased Value of Usage Management TORONTO & BOSTON -- Avotus Corporation, the leading provider of Telecom Management Services, including Expense Management (TEM), eProcurement, and Call Accounting (Usage Management) solutions, today announced the release of an important new report produced by AOTMP Research, the leading provider of information solutions for managing telecom and IT environments and sponsored by Avotus.
 
 
 
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