call center


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call center

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent.

Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answered before switching the call to the next available agent (see predictive dialer). See ACD, cyberagent, CSR, zip tone, Web callback, cherrypicking, virtual call center, blended call center, Web-enabled call center, live contact overload, call center in a box, agent turnover and call center overflow.
References in periodicals archive ?
Shafer, who assesses corporate workers' compensation practices, recently dealt with a major credit card company that had call center employees with repetitive stress injuries.
mother tongue influence," says Sunil Wadhwa of Hero Mindmine, using the buzzword of choice in the call center industry.
MCI's Call Center Showcase in Dallas is very impressive," said Denise Garzon, division vice president of National Data Corporation.
PBXtra Call Center is available immediately direct from Fonality or through a Fonality reseller.
Power and Associates, receiving particularly high ratings for both its customer service representatives and the call center operation.
The certified HelpPoint claims call centers are located in Olathe, Kansas; Oklahoma City, Oklahoma; and Caledonia, Michigan.
Each year we present this prestigious award to companies that participate in the Annual Call Center Exposition and exhibit innovative solutions that will have a measurable impact on the call center industry," said Keith Dawson, editor of Call Center Magazine.
Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures.
The majority (63%) of call centers surveyed offer performance incentives/rewards to their agents, with the most common incentives/rewards being gifts/merchandise (offered by 71.
com/reports/c41181) has announced the addition of Outsourcing Call Centers to India and the Philippines to their offering.
the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that it has appointed Corsidian, Inc.
All graduates have been placed in call center positions, with graduates going to work for leading call centers including Liquid Capital Corporation and Snapdata.