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call center in a box |
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call center in a boxA Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface, among other features, for small and medium sized businesses. It would be considered a call center in a box even if it fit into two or three boxes (servers), as long as it was inexpensive, flexible, scalable and built on open standards. See call center. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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Every AltiCenter is a complete call center in a box that includes: |
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