call center overflow

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call center overflow

Additional traffic beyond the capacity of a specific trunk group, agent group, phone system or call center. This traffic can be redirected or ignored, depending on the design specifications of the system.

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call agent
call by name
call by reference
call by value
call center
call center in a box
call center overflow
call centre
call control
call distributor
call generator
Call Level Interface
call monitoring
Call of the Wild, The

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call center overflow
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Call Centers International
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Call Centre Management Association Canada
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