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call distributor

   Also found in: Acronyms, Wikipedia 0.01 sec.
call distributor
A PBX feature that routes incoming calls to the next available agent or operator.
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An ACD or Automated Call Distributor is a phone system accessory which helps to route incoming calls among a set of extensions and handles them efficiently.
Office Phone Systems, A Complete Comparison of the Different Options ... by Holly Dodd / Computers and Internet community
Additionally, the Aspect eWorkforce Management--Analyze II enhancement package now includes prepackaged performance management features focused on workforce management, automatic call distributor (ACD) and dialer applications.
Aspect enhances eWorkforce Management by Barnard, Patrick / Customer Interaction Solutions
The Automatic call distributor (ACD) phones used by the desk help that helps to put specific calls through analysts.
Help Desk Jobs by Shakir Ali / Business community
 
 
 
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