Patent and Trademark Office has approved and issued patent number 8,259,152 for its Video Call Distributor (VCD) invention that allows high definition video to be distributed and integrated with traditional voice call distribution systems to support applications such as video banking.
CHICAGO -- Ifbyphone today introduced Call Distributor, a service that enables small and mid-size businesses (SMBs) to create virtual call centers, complete with advanced automated call handling that enables customers to instantly route inbound calls to any phone, anywhere.
By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise helps to enable companies to rapidly deploy a distributed contact center infrastructure.
As the founder of the contact center industry more than 30 years ago, Aspect Software is well known as the innovator of multiple contact center milestones including the first intelligent automatic call distributor (ACD) and the first predictive dialer.
In addition to PBX features, the SIPxchange ECS includes core business applications, including an automatic call distributor (ACD), and a built-in presence server for true next-generation applications.