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call monitoring |
Also found in: Wikipedia, Hutchinson | 0.07 sec. |
call monitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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Most recently, Switchvox added enhanced call monitoring options, such as the ability to take over or listen in on calls, to the product. 0 now positively impacts quality control and training through real-time call monitoring, and optimizes recording management and control through flexible call filters and integrated storage capacity. In addition, Green Tree completed the implementation of call monitoring software and updated its dialer technology. |
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