1,036,698,473 visitors served.
1,036,698,473 visitors served. |
|
 Dictionary/ thesaurus |  Medical dictionary |  Legal dictionary |  Financial dictionary |  Acronyms |  Idioms |  Encyclopedia |  Wikipedia encyclopedia | ? |
call monitoring |
Also found in: Wikipedia, Hutchinson | 0.03 sec. |
|
A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. |
|
? Mentioned in | ? References in periodicals archive | |
|---|---|---|
Most recently, Switchvox added enhanced call monitoring options, such as the ability to take over or listen in on calls, to the product. 0 now positively impacts quality control and training through real-time call monitoring, and optimizes recording management and control through flexible call filters and integrated storage capacity. In addition, Green Tree completed the implementation of call monitoring software and updated its dialer technology. |
 |
| Free Tools: |
For surfers:
Browser extension |
Word of the Day |
Help
For webmasters: Free content | Linking | Lookup box | Double-click lookup | Partner with us |
|
|---|
Disclaimer |
Privacy policy |
Feedback | Copyright © 2008 Farlex, Inc.
Printer friendly
Cite / link
Email
Feedback
call monitoring