Printer Friendly
Dictionary, Encyclopedia and Thesaurus - The Free Dictionary
3,590,784,110 visitors served.
forum Join the Word of the Day Mailing List For webmasters
?
Dictionary/
thesaurus
Medical
dictionary
Legal
dictionary
Financial
dictionary
Acronyms
 
Idioms
Encyclopedia
Wikipedia
encyclopedia
?

call monitoring

   Also found in: Dictionary/thesaurus, Wikipedia, Hutchinson 0.01 sec.
call monitoring
A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.


How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content.
?Page tools
Printer friendly
Cite / link
Feedback
Mentioned in?  References in periodicals archive?   Encyclopedia browser?   Full browser?
No references found
 
Related to call logging is call monitoring and recording; it''s now possible to record all calls, which can be critically important when dealing with Government requirements, fiduciary responsibilities, or liability issues.
These include: A 24-hour call monitoring system offering assistance day and night.
Ask the provider to allow you to listen to a few live calls through remote call monitoring facility from time to time.
 
 
 
Encyclopedia
?

Terms of Use | Privacy policy | Feedback | Copyright © 2012 Farlex, Inc.
Disclaimer
All content on this website, including dictionary, thesaurus, literature, geography, and other reference data is for informational purposes only. This information should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional.