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call routing service

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call routing service

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.



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Using the industry-leading SIP protocol and a flexible back-end billing and call routing service, VoIP Inc.
SpeechWorks and NetCentrex have also deployed a full-service, speech-enabled phone banking application and call routing service for Credit Lyonnais.
SpeechWorks and French partner NetCentrex, a leading enabler of next-generation VoIP networks and services, implemented the call routing service for calls to select Credit Lyonnais branches in 2002.
 
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