call routing service

call routing service

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.
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PSAP Link is a hosted E911 call routing service that allows call center and telematics agents to connect distressed callers to the geographically appropriate Public Safety Answering Point (PSAP) via a single click on their contact management console.
Consett-based Avoco UK will supply a call routing service to the rugby club in a deal which is set to save the club up to 40% in call costs.
Using the industry-leading SIP protocol and a flexible back-end billing and call routing service, VoIP Inc.
SpeechWorks and NetCentrex have also deployed a full-service, speech-enabled phone banking application and call routing service for Credit Lyonnais.
SpeechWorks and French partner NetCentrex, a leading enabler of next-generation VoIP networks and services, implemented the call routing service for calls to select Credit Lyonnais branches in 2002.
The X-Site Enhanced Voice Services suite includes: X-Site Operator(tm), a speech-driven auto attendant and call routing service powered by a user's voice; X-Site Virtual PBX(tm), a full-featured remotely-hosted IP telephony platform; and X-Site Unified Messaging(tm), which enables total access to fax, voice mail and email messages through either a pc or telephone.
The X-Site Operator, the latest addition to Intraco's X-Site Total Office suite of services, is the first remotely-hosted and web-administered voice powered call routing service on the market.
The Enhanced Voice Services suite includes: X-Site Operator(TM), a speech-driven auto attendant and call routing service powered by a user's voice; X-Site Dialer(TM), a speech-driven dialer service enabling anytime, anywhere access to personal and corporate directories; X-Site Virtual PBX(TM), a full-featured remotely-hosted IP telephony platform; and X-Site Unified Messaging(TM), which enables total access to fax, voice mail and email messages through either a pc or telephone.
BT's pilot customers have been delighted with both the routing control and real-time reporting features of the intelligent call routing service," said John Smith, BT Product Manager for the Intelligent Call Router.
AT&T ESInet is a new NextGen 9-1-1 solution that provides IP-based call routing services to emergency response centers.
It is a wholesale softswitch, which is used to provide the long distance call routing services.
The customer call routing services will be delivered via Opal's voice over IP network facilitated by Aspect's Contact Server software and are designed to enable customer service operations to influence the routing of calls in real time.