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case-based reasoning

   Also found in: Acronyms, Wikipedia 0.01 sec.
case-based reasoning
An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. It is used in many areas including pattern recognition, diagnosis, troubleshooting and planning.


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Advanced includes the Standard features plus it uses eGain's patented Inference Reasoning engine that uses case-based reasoning that simulate best-practices conversations with agents.
Abstract We examined users' information retrieval performance and their perceptions of their performance for a case-based reasoning knowledge repository to determine how users should be supported for effective use.
Next will describe how we are implementing case-based reasoning to construct a case library of technology integration stories.
 
 
 
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