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cherrypicking |
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In a call center, the practice of letting agents view the incoming call queue and choose their next call based on personal preferences. Since this can artificially inflate an agent's productivity statistics, cherrypicking is not as common as it used to be. In addition, newer tools give agents less discretion in picking their customer interactions. See call center. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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Otherwise the deregulation amounts to unfair cherrypicking by MFS and other rivals, like Teleport Communications Group of Houston, called "competitive access providers" in the trade because they sell discounted air time, or "access," to local phone companies. Investors, both public and private, are now cherrypicking their plays, and are more intent than ever to place their bets with industry leaders providing promising solutions, regardless of cost. |
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cherrypicking
