collaborative browsing

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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company Web site. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
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The system includes electronic white boarding, voice- and keyboard- chat, collaborative web browsing, and other features designed to improve communication between remote users in real-time.
Cerida's LiveHelp offering relies on the Cisco Collaboration Server, a Web-centric, visual collaboration solution that enables companies to offer online shoppers such innovations as Follow-Me-Browsing for collaborative Web browsing, FormShare for sharing standard Web-based forms, FrameShare for sharing framed Web pages, text chat, file download, conferencing (one-to-many, many-to-many) and CyberSeminar mode for large online conferences with hundreds of participants, as well as online application sharing and collaborative white boarding.
The company's strength lies in its ability to combine sophisticated multi-channel marketing programs and leading edge technology in support of inbound and outbound platforms, email/live agent web chat, collaborative web browsing, focus groups, training, quality assurance and fulfillment.
The system includes electronic white boarding, voice- and keyboard-chat, collaborative web browsing, and other features designed to improve communication between remote users in real-time.
Among the facilities integrated into the easy to use web client are office document, spreadsheet and presentation delivery, collaborative web browsing, text chat, real-time application sharing and multipoint audio and video.
Collaborative Web browsing allows agents to control the customer's
Customers ask questions and immediately receive answers via chat sessions and collaborative Web browsing that allows CSRs to "push" desired information to site visitors.
Among the facilities integrated into these easy-to-use Web plug-ins are document, spreadsheet and presentation delivery, collaborative Web browsing, text chat, real-time application sharing and multi-point audio and video.
The company's strength lies in its ability to combine sophisticated multi-channel marketing programs and leading edge technology in support of inbound and outbound calling, email and live agent web chat, collaborative web browsing, focus groups, training, quality assurance, and fulfillment.
For example, the site offers collaborative web browsing, which allows licensees to click a button and instantly connect with an agency representative who can view the customer's location in the system, answer their questions, and guide them through the electronic process.
Customers ask questions and immediately receive answers via individual chat sessions and collaborative Web browsing that allows CSRs to "push" desired information to site visitors.
com with comprehensive outsourcing that combines the best traditional call center services with sophisticated initiatives that support their web requirements, including live agent chat and collaborative web browsing.

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