collaborative browsing


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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company Web site. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
References in periodicals archive ?
Agents can approach web visitors either proactively or on a selective reactive basis, and then convert them to telephone conversations while still maintaining a synchronized, bi-directional and fully secure collaborative browsing connection.
Aradiant's "Servistream" product provides our clients with live-agent outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice over Internet, and collaborative browsing, all 24/7, 365 days a year.
A suite of communications methods including telephone, online voice chat, online text chat, collaborative browsing, and secure messaging cater to affluent investors preferences are seamlessly integrated.
Customers and agents can share web pages for collaborative browsing or the agent can access specialized information to satisfy the customer's sales, service or information needs in a single session.
Aradiant's "Servistream(SM)" product provides our clients with live-agent, outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice-over-Internet, and collaborative browsing, all 24/7, 365 days a year.
iMeet features real-time PowerPoint(TM) presentations, collaborative browsing, whiteboarding, polling and more.
The use of various Internet-related technologies, previously unavailable to medical call centers, such as collaborative browsing and text chat, and their deployment in an application service provider (ASP) model will be evaluated.
Consisting of a combined, text-based "chat" and collaborative browsing solution, Dialog24 FirstSTEP is designed to open a direct and immediate channel of communication between a company and its online visitors and shoppers.

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