collaborative browsing


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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
References in periodicals archive ?
Multimedia contact centers unify customer communications using the phone, e-mail, chat, fax, collaborative browsing and more to deliver the seamless, consistent, quick and excellent levels of service customers demand.
This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing.
And after we offer that, they want features like wireless access and collaborative browsing,' the survey quoted him as saying.
The unit will also sell something called USA Networks eSolutions, which is a software and services package including email, collaborative browsing, fax-back and chat rooms.

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