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collaborative browsing |
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Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company Web site. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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0 also adds collaborative browsing to Talisma Chat, enabling Advisors to help customers navigate the online portal as well as any other Web site. 0's more powerful features, the addition of knowledgebase and collaborative browsing to Talisma Chat, now enables customer service representatives (CSRs) to offer support via the Web to "co-browse" with a customer. The software provides the communications tools, such as chat, collaborative browsing and telephony, to allow the sales associate to proactively approach the customer, and it organizes the best sales collateral for the sales associate to share with the customer during their interaction. |
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collaborative browsing
