customer experience


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Related to customer experience: Customer experience management

customer experience

The sum total of all encounters that customers have with a vendor, whether online, on the phone or in person. Needless to say, if the customer experience is good, the customer will more likely make more purchases. Customer relationship management (CRM) information systems have been developed to assist the sales representatives in making the customer experience pleasant. See CRM.
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The CxE Awards were judged by six noted customer experience experts:Ginger Conlon (Editor-in-chief of Direct Marketing News),Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations),Ingrid Lindberg (CXO and Founder of Chief Customer),Aimee Lucas (CX Transformist & Vice President of Temkin Group),Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), andBob Thompson (CEO and Editor-in-Chief of CustomerThink).
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer experience management, today opened a Vendor Innovation Opportunity for providers of trailblazing solutions in the customer experience arena.
Masters are also more likely to place responsibility for delivery of the customer experience in a centralized function that directly manages several other functions - 64 percent vs.
While only 6% of companies believe that their organization currently delivers industry-leading customer experience, 58% have a goal to be an industry-leader within three years.
Veridian Homes was awarded the 2012 Avid Gold Award Best Customer Experience in the Midwest Region.
He added that 38 per cent of the respondents surveyed said that customer experience is more important when choosing a bank as compared to other factors such as choice of products and services, the determinant of trust, and rates or fees charged by the bank.
SDL s Customer Experience Cloud gives companies the power to optimize multi-channel customer experiences from any device, understand brand health and product perception in real time, and nimbly adjust campaign strategies to increase marketing effectiveness and impact revenue all from a single interface.
A: Creating a customer experience that becomes synonymous with your brand is increasingly recognized as a vital driver of corporate performance.
Unique programs launched by the CXPA in 2012 include CX Best Practice Visits (BPV), where CXPA members obtain extensive first-hand knowledge of successful approaches to customer experience (CX).
The research shows that a modest increase in customer experience at a typical $1 billion company can earn up to$824 million in additional revenues over three years.
The Frost & Sullivan Best Practices in Customer Experience awards programme seeks to recognize companies that have pushed the boundaries of excellence, delighting their customers at every stage and in every interaction, rising above the competition and demonstrating outstanding performance in their industry.

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