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e-mail response management |
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A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times. |
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which provides service resolution management solutions, has enhanced its e-mail response management application, KANA Response, which allows companies to manage and respond to all e-mail inquiries. KANA Response recognized for increasing customer satisfaction and dramatically lowering costs through intelligent, high-volume e-mail response management KANA, a provider of service resolution management (SRM) solutions, has announced an updated version of KANA Response, the company's e-mail response management solution. |
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e-mail response management
