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e-mail response management

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e-mail response management
A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
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which provides service resolution management solutions, has enhanced its e-mail response management application, KANA Response, which allows companies to manage and respond to all e-mail inquiries.
KANA provides new e-mail response management application by Customer Interaction Solutions
The enhancements include fully integrated e-mail response management, web call-back and multi-site call management.
Davox launches new version of customer interaction management software by Worldwide Computer Products News
WebCenter also offers an e-mail response management module, which either responds automatically to e-mail from customers or routes the message to the most appropriate agent.
Net-based interaction for call centres from Quintus' new CRM solution by Internet Business News
 
 
 
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