Also, with its latest addendums, Interactive Intelligence's Web self-service and e-mail response management system, e-FAQ, is a considerable fit when pre-integrated with CIC.

Interactive Intelligence's updated CIC integrates and diets by Butcher, David R. / Customer Interaction Solutions

As the volume of e-mail increases, more and more organizations turn to e-mail response management systems (

Kana Launches KANA Response On Demand by Business Wire

NASDAQ: ARTG) the software provider behind the most consistent and relevant marketing, commerce, and service experiences, today announced that the company has received the highest rating in the Gartner E-mail Response Management Systems MarketScope.

ATG Receives Highest Rating in Research Firm's ERMS MarketScope - ATG ... by Business Wire

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