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eSupport |
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(Electronic SUPPORT) A Web site that provides technical support for a product. It is the source of drivers and updates as well as a knowledge base of problem solving tips and frequently asked questions (FAQs). No matter how well organized the eSupport site, it is generally no substitution for a competent tech support person on the phone. |
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Touchstone Software Corporation's eSupport Division (OTCBB: TSSW), has launched BIOS Wizard, the PC Industry's first true web application to test a PC's BIOS (Basic Input Output System) for system critical compatibility with all the new industry standards including PCI, ACPI, PnP (Plug and Play) Windows 2000, Windows ME and Large EIDE Hard Drive technology. An add-on module to its flagship FootPrints(R) service desk solution, the new FootPrints Live eSupport combines an intuitive, web-based interface with VoIP, white board, and file transfer capabilities with the existing screen-sharing and chat features, making it even easier for agents to troubleshoot and resolve support issues. 6 Supports an Enhanced Dynamic SQL Database Link, Expanded Live eSupport That's Web-based, and Tools to Automate Additional Business-Driven Processes Through the Service Desk |
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