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e-mail response management |
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e-mail response management A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.Want to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit the webmaster's page for free fun content. |
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No references found | Altitude Script Builder enables Procco to design and manage comprehensive contact centre agent applications which support Sharia-compliant processes The Bahrain-based contact centre includes capabilities for inbound and outbound customer interactions, email response management, IVR and customer management software. Vantive Corp is building out its front-office and help desk solution by partnering with third parties for email response management (Brightware); marketing automation (Annincio); real-time and one-to-one marketing (Rubric); enterprise performance management (Broadbase); and customer data analysis (E. Under eService, for example, product and service categories include Web collaboration, proactive chat, email response management, agent knowledgebase, agent diagnostic tools, customer knowledgebase, customer self-service problem diagnostic/self-healing, forums and remote control/remote diagnostic/self-healing. |
email response management |
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