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e-mail response management
(redirected from email response management system)

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e-mail response management
A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.


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01 hours to 24 hours for fax Only 44% of centers handling email currently have an email response management system in place (to enhance email routing, tracking and reporting).
His research area included ancillary applications for CRM, such as eService, knowledge management and email response management systems (ERMS).
But as the volume increases, companies find they must deploy email response management systems (ERMS) to ensure efficient and timely response.
 
 
 
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