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erlang |
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Erlang(1) A unit of measurement of telephone traffic. It is equal to one hour of conversation (3,600 seconds or 36 CCS). Named after the Danish mathematician Agner Krarup Erlang, it also specifies the approximate number of trunks in use; for example, if the traffic in a call center is 8.5 Erlangs in one hour, more than 8 trunks were used in that hour. See CCS. erlang [′er‚läŋ] (communications) A unit of communication traffic load, equal to the traffic load whose calls, if placed end to end, will keep one path continuously occupied.
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| To manage the ACD queue in the most efficient way possible, the Erlang C algorithm is used to determine optimum staffing requirements. Yet, built on an ATCA platform, the BSC benefits from operations and scale efficiencies, not to mention particularly strong TRX, Erlang, and BHCA capacity. Ericsson's RNC 3810 sports best-in-class Erlang capacity, solid BHCA performance, and a host of deployments. |
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