front office application


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Related to front office application: Back office application, Front and back office application

front office application

Software that faces the customer directly. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. Contrast with back office application.
References in periodicals archive ?
STC's e*Way for Siebel enables customers to integrate Siebel Front Office Applications with a wide range of other applications, databases and legacy systems supported by the e*Gate product suite.
July 6 /PRNewswire/ -- Mercury Interactive Corporation (Nasdaq: MERQ), the leader in enterprise application testing solutions, today introduced the first automated testing solution architected specifically for Siebel Front Office Applications.
Leveraging off the success of a broad KPMG and Oracle strategic alliance, KPMG and Oracle plan to extend their relationship to the front office applications space, where Oracle is experiencing an increased demand for its applications and the need to implement them quickly and effectively.
Oracle Marketing also enables marketers to tap into the wealth of data collected on each customer though other Front Office applications, such as Oracle Service, Oracle Call Center or Oracle Field Sales.
Easily deployed in all distributed computing environments, including a service oriented architecture (SOA), Resolution cuts the time and cost it takes to create dynamic, front office applications such as rating portals, service portals, call centers, order entry portals and anywhere the organization pushes technology to the edge where customers and other stakeholders interact with the enterprise.
0, its latest version of front office applications that enable customer-responsive enterprises.
Oracle is First to Deliver Front Office Applications Running on Hand-Held
CRM will be one component of a series of ADERANT Front Office applications that will ultimately enable a firm to create a completely matter-centric business process that is:
We are excited to return to Siebel User Week for the fifth year in a row to demonstrate how we partner with our clients to provide long-term strategic guidance while delivering insights that drive increased technology adoption, focus end-user training and streamline front office applications.
S1 Corporation (NASDAQ: SONE), a leading global provider of integrated front office applications for financial institutions, today announced the general availability of S1 Lending Solutions, a family of credit origination applications added to S1's solutions through the company's recent acquisition of X/Net Associates, Inc.