front office application

(redirected from front office product)

front office application

Software that faces the customer directly. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. Contrast with back office application.
References in periodicals archive ?
Through the partnership OMX Technology would transfer its development team of eight people to Orc Software, which would take over responsibility for development of the new front office product.
A front office product should be dynamic, not standardised.