Printer Friendly
Dictionary, Encyclopedia and Thesaurus - The Free Dictionary
1,727,814,333 visitors served.
forum mailing list For webmasters
?
New: Language forums
Dictionary/
thesaurus
Medical
dictionary
Legal
dictionary
Financial
dictionary
Acronyms
 
Idioms
Encyclopedia
Wikipedia
encyclopedia
?

gethuman

    0.01 sec.

gethuman

A standard for interactive voice response (IVR) systems created by Paul English in the summer of 2006. Designed to provide common functions for phone trees, the Web site (www.gethuman.com) also includes a database of phone numbers for obtaining a live person for customer and technical support at major companies.

Some of the gethuman functions are being able to dial zero for a human, bypass long prompts, to interrupt and go back to a menu while waiting and to receive updated estimated wait times at reasonable intervals.

An Ear Icon - The Gethuman "Earcon"
When users hear the gethuman "earcon" at the beginning of an IVR session, they know the phone tree is compliant with the gethuman standard. See IVR and phone tree.



How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content.
?Page tools
Printer friendly
Cite / link
 Email
Feedback
? Mentioned in ? References in periodicals archive
 
But, as highlighted by Paul English's GetHuman initiative, it's not enough to buy technology off the shelf and automate customer service without considering the effects on your callers.
To ''Get Human,'' Turn to Nuance HumanTouch; Nuance Communications ... by Business Wire
Via viral e-mails and news reports, the IVR Cheat Sheet has escalated in popularity and legend and has now turned into a high-traffic Web site called GetHuman.
Two sides of the same IVR by Schelmetic, Tracey E. / Customer Interaction Solutions
SpeechTEK 2006 announced today that keynote speakers will be Paul English, founder of the gethuman.
SpeechTEK Announces 2006 Conference Keynoters by Business Wire
More results
 
Encyclopedia browser? ? Full browser
 
 
Encyclopedia
?

Disclaimer | Privacy policy | Feedback | Copyright © 2009 Farlex, Inc.
All content on this website, including dictionary, thesaurus, literature, geography, and other reference data is for informational purposes only. This information should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional. Terms of Use.