Conference Will Provide Week-Long Forum to Learn the Latest in Help Desk
and Customer Service Automation, and Exchange Best Practices, Techniques, and Real-World FootPrints Deployments
a leading provider of web-based service desk automation software targeting the mid-market, today announced that Lehigh University has selected FootPrints(R) to automate its campus-wide help desk
The system allows help desk
personnel to operate technology in the classroom without actually reporting to the site.
The Help Desk
is part of the Strategic Business Solutions Division of Northwest Farm Credit Services, which is located at the organization's Spokane headquarters.
Over or under buying help desk
features will diminish benefits and make implementation more difficult.
Experienced adult education instructors learn how to deliver the Help Desk
2000 Certified Help Desk
Manager(TM) and Certified Help Desk
Professional(TM) certification programs through the Help Desk
2000 Certified Instructor course.
ITSM enables SHI to tier its help desk
, automatically passing tickets on to level two or three agents when needed as tier one agents indicate the type of issue.
2000 sponsors receive various opportunities to actively participate in Help Desk
2000 initiatives, such as the Help Desk
2000 WorldSummit '99(TM) in Hong Kong, the Help Desk
2000 Tools and Technology seminar, as well as discounts on Help Desk
2000 education and certification programs.
The company's cornerstone product, TriActive Remote Manager (TRM), enables help desk
engineers and LAN administrators to access, diagnose and fix networked systems remotely through a web browser.
eIuWeeIUre very hands-on with the system,eIN said Carol Rosmait, Supervisor of Help Desk
Information Services at Aurora.
Our partnership with them offers us a unique opportunity to impact the industry as a whole through their certification and seminar programs and the development of 'best practices' for the Help Desk
Also included in the suite is RightAnswers Support Analyst, which provides a forum for support analysts and help desk
professionals to effectively resolve open incidents, enable problem management processes and access key IT resources for support.