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help desk analyst |
Also found in: Acronyms, Wikipedia | 0.01 sec. |
help desk analystA person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. Requires troubleshooting and good human communications skills. See help desk and tech support. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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RightAnswers also delivers its industry-standard Knowledge-Pak(R) library content, which currently contain over 120,000 solutions covering 200 software titles, directly to help desk analysts through integration with over thirty service desk software providers including BMC/Remedy, HP/Peregrine, Intuit, UniPress, FrontRange and other leading vendors. the leading provider of Document Process Automation(TM), solutions and HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the winner of its Local Chapter Help Desk Analyst of the Year: Karen Kline and the TriHDI Chapter of HDI. HDI provides training and certification at four levels: Customer Support Specialist (HDI CSS), Help Desk Analyst (HDI HDA), Help Desk Manager (HDI HDM) and Support Center Director (HDI SCD). |
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