help desk

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support.


The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
References in periodicals archive ?
Kayako, Leading Vendor of Help Desk Software and Live Chat Solutions, is Giving Away Free Software Licenses to Charities and Open-Source Software Projects
As Help Desk experts, Support Technologies knows how to match the specific Help Desk needs to the right Help Desk software packages.
is a leading provider of Windows-based help desk software for professional use.
IT support companies can now use Soffront Help Desk software to manage IT assets of their clients - remotely.
The two companies will work with customers to develop valuable customizations to the help desk software, which fit within a budgeted allotment of hours, as part of the proposal.
SM] charts only best of breed help desk software by scale and satisfaction and excludes broader CRM suites that also include strong help desk capabilities such as Salesforce CRM, Microsoft Dynamics CRM, and SugarCRM, which are included in a separate GridSM for CRM.
NeuQs, a cloud based help desk software solution, is being made available via the G Cloud store; the UK Government Procurement Service's innovative initiative to move the sourcing of IT services on-line.
Companies that use FrontRange Solutions HEAT help desk software know the power and advantages it brings to their organizations.
0 help desk software, Asset Tracker is designed to enable the automatic location, identification and management of an organization's IT assets from one central location.
Based in San Diego, Peregrine creates help desk software called ServiceCenter.
Clarify Inc, San Jose-based maker of help desk software, has reported first-quarter net income of $2.
Free OTRS Help Desk Software connects process and service management

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