help desk

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support and help desk ticket.


The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
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2 version of the OTRS Help Desk Software not only allows an optimization of the Service Desk but also of the underlying customized processes and business logics.
FREMONT, California -- Web Help Desk, a leading provider of practical and flexible help desk software, announced it has been awarded an eSchool Media 2012 Readers' Choice Award for its comprehensive ITSM help desk solution.
Under the programme CA will exchange either one of the help desk software products for its own Unicenter Service Desk (formerly Unicenter TNG Advanced Help Desk Option) solution, free of charge.
com, companies can now use the popular SmarterTrack help desk software in the cloud and engage with customers on their preferred communication channels.
BOISE, Idaho -- Kayako's accessible and easy-to-use web-based help desk software have been redesigned from the ground up to improve customizability, scalability, reliability and to best meet the needs of organizations of all sizes from any industry.
Free help desk software is good and should be used to eliminate home-grown solutions.
EXE, so that you can launch SMS Remote Tools directly from the help desk software.
BOISE, Idaho -- Kayako, vendor of help desk software, CRM and live chat software solutions has announced the immediate availability of free, perpetual and unlimited licenses for their entire line-up of help desk solutions for charities and open-source software projects.
Brown co-founded Software Artistry, a developer of customer support and help desk software that became a public company in March 1995, and was subsequently acquired by IBM.
Soffront Help Desk is the most mature help desk software in the industry for mid-size businesses, helping companies manage customer support tickets from submission to resolution.
NetSupport's award-winning products include NetSupport Manager Remote Control and PC Management software, NetSupport DNA IT asset management and help desk software, NetSupport 24-7 on-demand remote support and chat, and NetSupport School classroom instruction and monitoring software.

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