help desk ticket

help desk ticket

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The ticket is numbered and becomes part of the support workflow until the case is resolved. See help desk.
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The database that I accessed also contained the resolution to every help desk ticket that had been submitted in the company for years.
You can, for instance, start up Skype sessions or add calendar entries from within Slack, or you could alert a channel when your company's name is mentioned on social media or when a help desk ticket is created.
Call AESD 24/7 at (866) 335-ARMY (2769) or submit a help desk ticket at: https://esd-crm.
Custom Time for Tickets With the Custom Time for Tickets plugin, IT professionals and service providers can customize the time spent field within a help desk ticket to detail, at a more granular level, how long they spent addressing a support issue.
ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies.
According to UserVoice, sending customer inquiries to a Knowledge Base can save on average $4 and 7 minutes of support time for each help desk ticket the KB entry can help resolve.
Lewis and his staff simultaneously implemented help desk software in order to track tickets, revealing an average of 42 days for an open help desk ticket.
Before submitting a help desk ticket on your unit's SAMS-E system, contact your local Sustainment Automation Support Management Office (SASMO) for help.
Workflows can be single-domain, such as provisioning a network device, or cross-domain, such as detecting a network device issue and automatically creating and assigning a help desk ticket to a network operator.
Other users forgo self-service and contact the IT help desk for assistance, both reducing productivity and raising help desk ticket counts.
With the help desk ticket submissions handled via the Web, the school system benefits from improved communication between the help desk staff, teachers, and IT.
A Dell KACE K1000 Virtual Management Appliance is used for help desk ticket tracking, change management, asset management and to automate software deployment, allowing Grow Financial to avoid hiring an additional full-time IT staff member to handle these tasks.