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help desk
(redirected from help desks)

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support.

The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)



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a company offering IT support to clients in Asia Pacific, announced today that it will reinforce service at its Kansai office to better support its technical help desks there, and at its headquarters in Tokyo and overseas offices in Shanghai and Seoul.
Japan Third Party to Strengthen Technical Help Desk Service by JCNN News Summaries
The Duke project does exemplify a larger issue for IHEs: As technology usage grows on campus, how do the roles of help desks change?
Serving up IT help: help desks are becoming faster, smarter, and ... by Fliegler, Caryn Meyers / University Business
The agreement provides Caterpillar dealers with extended system support, including multi-lingual regional help desks with expanded service hours.
Caterpillar Inc. and Accenture. (Company News) by Implement & Tractor
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