The Duke project does exemplify a larger issue for IHEs: As technology usage grows on campus, how do the roles of help desks
IBM's Virtual Help Desk
includes 24 hour, seven-day-a-week technical support via the Web.
Tioga's technology and vision are essential in helping us reinvent the Help Desk
industry," said Pete McGarahan, senior executive director of Help Desk
The RightAnswers Unified Knowledge Suite offers help desk
and support organizations a level of intimacy between RightAnswers' software, content, and services to ensure an effective start to their self-service initiatives and continually grow an effective knowledge-centric environment.
2000 welcomes Peregrine Systems as its premier partner in our effort to position the Help Desk
as the front line command center within companies worldwide," said Cliff Oxford, founder of Help Desk
E[acute accent]--Provide 24 x 7 help desk
support and availability
In this role, McGarahan will serve as chief advisor, assisting Help Desk
2000 in its effort to enhance member services, expand resources, and offer more education and certification programs.
Addressing the need to automate its help desk
operations which included replacing an existing system, Lehigh University selected FootPrints because it was cost-effective, easy-to-deploy, and web-based.
presented the keynote address at the Help Desk
'98 conference in Hong Kong.
The 2005 FootPrints(R) User Conference offers an interactive forum for FootPrints customers to learn and exchange help desk
and customer service best practices, technologies, and real-world deployments of the award-winning FootPrints product line.
Remote Help Desk
is available 24 hours a day, seven days a week, 365 days a year.
com) has announced the addition of The Help Desk
Essential Guide to their offering.