help desk

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help desk

A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support.


The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
References in periodicals archive ?
Zoho Creator Helpdesk lets companies capture and track customer questions, issues and requests.
The free prescription discount card, administered by Rx HelpDesk, is accepted at 62,000 participating pharmacies nationwide (including CVS, Walmart and Walgreens) and reduces the price of brand name and generic prescriptions by as much as 75 percent.
However, the service has evolved and is now provided to other clients as an independent outsourced helpdesk for a variety of functions such as asset management and planned maintenance, facility booking, construction aftercare, out of hours call handling, incident management, FM invoice processing, and utilities, material and property management.
The original plan was to shut the helpdesk for the night at 6pm.
GWI Software is the oldest continually operating provider of helpdesk and customer service applications.
These findings provide a real and logical perspective on how UK helpdesk managers are viewing the technology and processes they are using - and the requirements of the organisations they support.
0 of the helpdesk support solution features e-mail integration, service level agreement management and automated reporting.
Cost reduction, capital conservation and improving IT services are the major drivers for desktop management and helpdesk services.
Offering the ADP HR HelpDesk as a free resource is just one way that we can help to ease the burden for accountants and demonstrate our commitment to them and their work.
This free webinar will showcase how to successfully transform your local IT Helpdesk to a truly global IT Service Desk.
The Automated HR helpdesk solutions available in the marketplace, like CaseManager from LBi Software, extend the access and reach of HR by utilizing existing technologies to create a virtual HR environment.
Brighouse area commander Insp Pete Brennard said it was important that the town's threatened front counter helpdesk, open to the public, was open each day.