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help desk
(redirected from helpdesk)

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help desk
A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support.

The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
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CHAT SERVICES Mostly, web site owners would be the one manning these free chat services and if you d like to be assumed as a pro entrepreneur you can always advance anytime to a helpdesk solution or upgrade from your free account.
The Increase in Customer Sales = Increase in Customer Service and ... by kapil khurana / Advertising, marketing, public relations community
But the mother-of-two isn't a policewoman; she's a helpdesk officer at Huddersfield police headquarters.
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The phone giant calculates that companies such as Sky, Virgin and Orange rake in up to pounds 70million a year from helpdesk calls, which can cost up to 50p a minute.
Your MONEY: Freeboot with BT; IT help charges scrapped by The Mirror (London, England)
 
 
 
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