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| We preferred a light client front end - so that we could have a fast performing system for people out on the network, and at the same time not have to support a client," explained Herrgott. A new light client footprint permits live one-way video/audio training or on-demand training course replays over any computer network connection of 150 kbps or greater. Access offline and online knowledgebase solutions -- Rely on a light client for remote devices -- Support all browser enabled devices -- Increase efficiency and effectiveness of their organization -- Deliver more effective customer service by utilizing knowledge -- Reduce the rate of onsite visits and increase first call resolution rates |
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