If companies don't use the same core set of CX metrics
company-wide, there will never be a common dialogue around CX.
When designing IT metrics
, the report suggests setting clear goals; developing a strategic IT plan that is linked to the organization's strategic goals; engaging internal and external stakeholders in developing metrics
; collecting baseline performance data; avoiding misleading combinations of metrics
; selecting fewer and less complex metrics
; designing and building dashboards that capture metrics
; and not focusing exclusively on IT infrastructure metrics
In summary, none of these individual metrics
standing on their own convey much information.
Different companies may use the same or similar metrics
but would weight them differently depending on their dominant business models--product-, customer- or cost-focused--and the lines of business they write.
DSCR also holds separate meetings with each supplier to discuss specific performance metrics
, issues, and improvement plans.
Relevant: When developing metrics
, the focus must be on those with strategic significance and leverage associated with them.
Asia currently consumes more than 10 million metric
tons/yr of bleached hardwood kraft pulp, a figure that will likely grow to 15 million metric
tons/yr by the end of the decade.
Project quality is concerned with metrics
that allow an organization to manage, track, and improve the quality of the software development effort; this area could be viewed as in-process quality management (Hilburn & Townhidnejad, 2000).
This exploratory study adapts LSA for a metric
to quickly review program assessment efforts in an educational environment.
So we have an existing, but often unrecognized, common ground of aggregate metrics
and can begin to discuss the mutual interdependence of the clinical and financial worlds.
And although he's loath to admit it, McCracken has one of the toughest sales jobs around: He is pushing the metric
The volume-related metrics
include such items as the number of monthly expense reports we process, the invoices we pay and the payroll checks we issue.