Active IATA involvement shows the significance of this pilot project, RFID technologies and capabilities opened up by this HHRBTS system for airlines, since airlines are those to suffer most the financial loss due to lost or mishandled baggage
The notice also reminds airlines of their obligation to accept all reports of mishandled baggage
from consumers even if an airline s agent believes the airline is not liable.
Overall, the airline industry collectively declined in the AQR's four core elements of the study: on-time performance, involuntary denied boardings, mishandled baggage
and customer complaints.
The JetBlue TrueBlue program moved ahead of Southwest's Rapid Rewards program this year in part because JetBlue performs high in airline quality, a new addition to the methodology based on an annual airline quality rating report that measures on-time arrivals, lost or mishandled baggage
, involuntary denied boarding and consumer complaints.
In 2013 they accounted for 45% of all delayed bags, but this was an improvement on the 48% seen in 2012, and continued the downward trend seen over the past six years when they represented more than half of all mishandled baggage
The Asia-Pacific region during the last forecast period has shown improvement in mishandled baggage
rates based upon the regional carriers, even as the passenger density continues to soar.
But on-time performance and mishandled baggage
The airlines' mishandled baggage
rate also improved, falling to 3.
Furthermore, mishandled baggage
results in negative impacts to profit margins and the loss of hard-earned customer satisfaction.
We also had our best fourth quarter ever in terms of operating reliability, including our best on-time performance, highest completion factor and lowest mishandled baggage
This was followed by mishandled baggage
, where the number of complaints fell slightly to 532.
s Baggage Report shows that the amount of mishandled baggage
, checked baggage that has been delayed and damaged or pilfered fell by over a fifth last year from 42.