predictive dialer


Also found in: Dictionary, Thesaurus, Medical, Wikipedia.

predictive dialer

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up on busy signals and answering machines. The couple of seconds of pause you often hear when you answer a call from a telemarketer is the time it takes for the system to determine that you are a live person. See preview dialer and call center.
References in periodicals archive ?
The WombatDialer predictive dialer boosts agents productivity and improves call center campaigns with automatic dialing, queue recalls functions, call forwarding options and different dialing modes.
When outsourcing your outbound telemarketing efforts, keep in mind that a predictive dialer is only a valuable tool in the hands of a competent call center manager and savvy representatives.
Consequently, the company invested in a predictive dialer to stay competitive.
I have talked frequently with other collection agencies about the use of predictive dialers.
To get more information on this Insurance Agents Predictive Dialer System please contact iDIALERpro at 888-503-3581.
From the company's Signature product line, Aspect Unison Predictive Dialer 7.
The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics.
As part of IBM SPSS Data Collection 6, IBM SPSS Data Collection Phone Interviews is fully integrated with the Sytel - predictive dialer.
MDLsolutions [R] co-founder Michael Langman commented, "MDLsolutions [R] set out to reduce a Call Center's cost of deploying complex, and normally expensive, PBX and Predictive Dialer systems.
A few years later, in 1987, Davox bought TBS, the leading dialer company at the time, and together we launched Unison, a new, high-powered predictive dialer.
LiveVox delivers integrated predictive dialer, ACD, IVR and call recording applications solely from the cloud.
CTSoft will distribute the following Aspect solutions: Aspect EnsemblePro, Aspect Spectrum ACD, Aspect Unison Predictive Dialer, Aspect Conversations Predictive Dialer, and Aspect RightForce Workforce Management

Full browser ?