preview dialer

preview dialer

An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. It differs from a predictive dialer, which turns all calls over to the next available agent. See predictive dialer.
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List loading and Campaign Management for this mode are almost identical to our normal preview dialer, but are completely separate from the Predictive Dialer platform making it a safe application.
HP CCM Smart Preview Dialer -- allows agents to review customer information prior to call initiation; -- HP CCM Smart Progressive Dialer -- adds automatic call-progress detection to increase agent productivity; and -- HP CCM Dialer Channel Manager -- provides an open interface, allowing leading predictive dialer vendors to integrate their products with HP CCM.
This is an IVR system, a predictive dialer, a preview dialer, a monitoring system via PSTN or VoIP, a coaching system with silent whisper, a highly flexible recording system and a reporting system with 27,000 different reports (if you include all the permutations available via drop-down boxes).
Broadvoice will resell the Five9 platform including, VCC, automatic call distribution (ACD), computer telephony integration (CTI), interactive voice response (IVR), and Predictive, Progressive, Power and Preview Dialers.
Contact center technology which began in the mid 1980's as primarily contact management software to be followed by the advent of predictive dialers and preview dialers and eventually automatic call recordings followed by speech technology, workforce management and optimization, analytics and eventually IP Contact Centers were instrumental in call center growth.