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preview dialer

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preview dialer

An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. It differs from a predictive dialer, which turns all calls over to the next available agent. See predictive dialer.



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HP CCM Smart Preview Dialer -- allows agents to review customer information prior to call initiation; -- HP CCM Smart Progressive Dialer -- adds automatic call-progress detection to increase agent productivity; and -- HP CCM Dialer Channel Manager -- provides an open interface, allowing leading predictive dialer vendors to integrate their products with HP CCM.
HP CCM Smart Preview Dialer -- allows agents to review customer information prior to call initiation; -- HP CCM Smart Progressive Dialer -- adds automatic call-progress detection to increase agent productivity; and -- HP CCM Dialer Channel Manager -- provides an open interface, allowing leading predictive dialer vendors to integrate their products with HP CCM.
HP CCM Smart Preview Dialer -- allows agents to review
 
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