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quality of service |
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quality of serviceSee QoS.
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The certification, which is only awarded for a limited period of time, recognizes high quality of service and customer satisfaction with a particular aspect of property management. The list, in order of importance: 1) information security and controls, 2) e-business, 3) electronically based business and financial reporting, 4) privacy, 5) training and technology, 6) disaster recovery, 7) quality of IT personnel, 8) quality of service, 9) electronic audit trail, 10) application service providers. Our evaluation weighs quality of care at 30 percent, quality of service at 30 percent, cost effectiveness at 30 percent, and the manager's evaluation at 10 percent. |
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