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resolution factor

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resolution factor [‚rez·ə′lü·shən ‚fak·tər]
(computer science)
In information retrieval, the ratio obtained in dividing the total number of documents retrieved (whether relevant or not to the user's needs) by the total number of documents available in the file.


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Secondary objectives included understanding: -The range of First Call Resolution performance by company and by industry, -Strategies for driving improvement in First Call Resolution, -How first call resolution factors into individual, team, and center-level performance objectives and compensation, and -How companies are promoting the importance of first call resolution throughout the organization.
 
 
 
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