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screen popping

    0.01 sec.
(communications)screen popping - The use of CTI to make customer data appear on a call centre terminal at the same time as the customer call is transferred.


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When it comes into your eyes that your computer is slowing down, and the dreaded blue screen popping up with terrible warnings, the fault may be in your Windows registry.
Because of the convergence of voice and data telecommunications systems we are seeing companies taking advantage of the fact their telephone system and computer network can be integrated on to one platform, and using some of the benefits of CTI (Computer Telephony Integration) such as Screen Popping of their customers' data onto a computer screen before the call has been answered.
Features of this integration include server validation, inbound screen popping of customer records, call transfer and outbound dialing.
 
 
 
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