self-service application


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self-service application

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and websites are widely used for self-service applications. See kiosk.
References in periodicals archive ?
eLoyalty has deep experience in designing and building Voice Self-Service applications and our clients' applications include some of the largest speech applications ever delivered.
Customers use Actuate to deliver information in context to users inside and outside the firewall as Performance Management and Customer Self-Service applications, managed spreadsheet applications and Java reporting applications.
The agreement also has an option for AHS hospitals to implement additional patient self-service applications, including Galvanon's MediKiosk patient self-service check-in.
The BrixCare Self-Service application measures VoIP quality from the customer premise, and enables providers to profitably launch, operate, and assure their residential and business broadband voice services while increasing customer satisfaction and loyalty.
Users can make changes to prompts or business rules within each of the voice self-service applications, quickly and easily.
About Galvanon: Galvanon, a subsidiary of NCR Corporation, helps health care organizations enhance the patient experience at home, in the hospital and in the physician's office through innovative solutions such as kiosks, Web self-service applications and technology that streamlines everyday patient interactions and improves patient flow through the health care process.
Flexible, Modular Design Extends Product Usable Life, Expands Self-Service Applications
Brainstorming and Idea Management Software Offered as Hosted Self-Service Applications
The SpeechCycle platform allows organizations to deploy speech self-service applications in a fraction of the time and at a fraction of the cost of first- and second-generation speech offerings.