self-service application


Also found in: Dictionary, Thesaurus, Financial.

self-service application

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and websites are widely used for self-service applications. See kiosk.
References in periodicals archive ?
With the SpeechStorm acquisition, Genesys customers will have access to a catalog of more than 70 pre-built, rapidly deployable self-service applications optimised for common self-service needs by industry including, for example, bill payment and change of address.
Voxify, a provider of customised, fully-integrated self-service solutions, announced on Thursday the deployment of a suite of speech self-service applications at Canadian airline WestJet.
eLoyalty Corporation (NASDAQ:ELOY), has launched a new offering that enables large enterprises to greatly enhance the quality and cost effectiveness of their voice self-service applications.
BroadVision e-Travel is a self-service application that can reportedly reduce development costs and accelerate time-to-market.
Actuate is committed to helping companies create effective customer self-service applications that enhance customer retention through high-performance, flexible and easy-to-use reporting applications.
For retail and self-service applications, the simple addition of a tactile cue may either help overcome user uncertainty or enhance the user experience.
All of the information patients enter into the application is passed along to the organization's registration system through Galvanon's common server platform that facilitates the seamless exchange of data between Galvanon's online patient self-service applications and AHS's back-end systems.
Callers are promptly directed to the appropriate expert, regardless of whether this is another self-service application, a contact center agent or other knowledge worker.
com), the trusted provider of the most widely deployed service assurance solutions for interactive applications, today announced that Internet Telephony Magazine has named the company's BrixCare(TM) Self-Service application as a recipient of the publication's first annual "Excellence Award" for 2005.
com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the acquisition of SpeechStorm, a leading provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels.
TELECOMWORLDWIRE-July 21, 2011-Voxify deploys suite of speech self-service applications at WestJet(C)1994-2011 M2 COMMUNICATIONS http://www.
BroadVision Inc, an enterprise self-service applications provider, has introduced a new product that adds mobile and non-PC support to the company's enterprise self-service applications.