switch-to-computer


Also found in: Medical.

switch-to-computer

To integrate voice telephone and database access. For example, in customer service applications, using telephone services, such as automatic number identification (ANI) and automatic call distribution (ACD), an incoming call can retrieve and route the customer's file to the next available human agent.
References in periodicals archive ?
All are based on IBM's leading-edge switch-to-computer interface, CallPath Services Architecture.
The company is a leader in advanced switch-to-computer systems and solutions.
CTI Express is the first solution of its kind to offer computer telephony integration features without the need for a costly dedicated switch-to-computer link.