tech support person


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tech support person

Another title for help desk analyst.
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The tech support person wasn't sure what had happened, but said a large percentage of their customers had problems.
User-customizable post-processors allow you to make changes yourself, or with the help of a tech support person.
Technical knowledge is rarely important, he adds; a competent rep should be up to speed on a product within 60 days--"about the same amount of time that it takes a tech support person to be fully qualified.
B-Roll: -- NCAA Basketball footage -- Professors playing with basketball -- Catalog / mass mailing reference -- Drug/medicine research -- SAS entrance -- Aerial photo of SAS campus -- People using SAS -- SAS Tech Support person on phone 5.
If you receive a call from a tech support person, please hang up.
Worse, the tech support person would likely have to do this only when the user was not working at the computer, which would probably turn a 20-hour job into a 40-plus-hour task.
Should I call in a tech support person or can I handle the job myself?