element-invisibleBusiness ( Article MRec ), pagematch: 1, sectionmatch: 1Jacinto's statement comes on the heels of Globe president and chief executive officer Ernest Cu's statement expressing concern on the government plan to disallow telcos
from building their own cell towers.
Sarju Vasavada, industry analyst at ABI Research, said that the recent introduction of virtual assistants in customer service signifies the level of urgency within telcos
to start emphasising the importance of customer relationships and customer care management, something they have been taking for granted for decade.
Poe said the proposed legislation should deter telcos
from unduly imposing additional burden on their subscribers.
Ten years into the iPhone age, telcos
are under heavy pressure
are trying to have influence on all these markets and not just on traditional connectivity.
Recently, the Telecom Regulatory Authority of India (TRAI) had asked telcos
to begin dealing with the issue within 15 days.
This is happening through multiple channels, which is forcing telcos
to sharpen their focus," says Clare McCarthy, head of Ovum's Telco
Regional players are also lifting their game and alternating their position between fierce competitors or partners of choice for global telcos
building their regional oFFerings and trying to unlock the market for themselves and their MNC customers," Claudio Castelli, Ovum's senior analyst, commented.
This time, to pull it off, telcos
have hired not just technical expertise but programming execs like Verizon's Terry Denson, formerly of multisystem cable operator Insight.
Another factor that will hurt Telcos
is that vertical integration doesn't work, even though they may think it is a natural for them.
The results of the survey showed that more than a third of all telcos
taking part expected an increase in losses through fraud or poor internal procedures over the next year.
Cable only reaches 36 percent of European households, while 95 percent of European households have a telephone line, so there's a huge difference in market opportunity for telcos
and cable companies.