teleservices


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teleservices

(1) A variety of enhanced services via telephone, including fax-on-demand, voicemail and computer telephone integration. See CTI and IVR.

(2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone.
References in periodicals archive ?
Tata Teleservices and Vodafone refused to comment on the matter for the daily.
The teleservices industry is an economic engine for the United States economy.
Tata Teleservices plans to use QUALCOMM's BREWChat solution to introduce push-to-chat, next-generation telecom service, in India.
According to the "Worldwide Teleservices Outsourcing Market: Analysis and Forecast 2003," produced by TMC, there are a variety of factors.
Obviously, to better target their marketing, gaining knowledge of why many in-house call centers shun the notion of outsourcing their call center work would be a boon to teleservices agencies in their quest to gain new customers.
On par with the TSR, the teleservices industry has been wracked with anxiety over the threat imposed by offshore outsourcers who are competing for domestic teleservices agencies' clients with exponentially lower costs and educated workforces.
To create greater visibility and awareness of teleservices companies, in 1985 we pioneered a number of tools to measure the performance, growth rate and quality of teleservices companies.