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touch-tone

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touch-tone

The common system for pressing a button and entering a telephone number into a telephone. The first such phones were installed in two Pennsylvania towns in the early 1960s. See DTMF.



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A lower-court judge had concluded that the Americans With Disabilities Act isn't broad enough to cover the process of qualifying by touch-tone telephone.
Initially, Brooktrout plans to offer technology from SpeechWorks to enhance its own e-Business solutions, replacing touch-tone capabilities with speech-enabled functionality.
However, ever since the introduction of interactive voice response (IVR) systems into the customer service arena almost a decade ago, market penetration of traditional touch-tone systems has steadily increased to around 90 percent within large enterprises.
 
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