virtual call center


Also found in: Dictionary, Thesaurus, Medical.

virtual call center

A call center without inhouse distribution equipment. The PBX, automated call distributor (see ACD) and related equipment are hosted by a third party. Virtual call centers, also called "hosted call centers," enable agents to work in remote locations. Calls may come in and out via regular telephone lines or voice over IP (VoIP). See call center and blended call center.
Mentioned in ?
References in periodicals archive ?
Spoken's virtual call center offerings include a hosted Avaya Automated Call Distributor (ACD), which gives call centers the opportunity for scalable growth without large capital expenditures, and Spoken's patented Conversational Interactive Voice Response (IVR), which reduces dropped calls by combining automation with a human safety net.
com's Virtual Call Center is the most cost-effective call center solution in the market," said Moftware CEO Pinakin Dinesh.
The Five9 Virtual Call Center has met our needs by providing a cost effective call center solution that allows us to maintain highly efficient sales cycles.
First and foremost, virtual call centers allow corporations to reduce the cost of doing business.
The Five9 Virtual Call Center is the leading on-demand call center software offering in the marketplace.
The Five9 Virtual Call Center is the leading call center software in the cloud, delivering robust capabilities, rapid deployment and lower costs for over one thousand inbound and outbound call centers around the globe.
An IP-based virtual call center addresses all of these priorities, helping call center managers achieve their complex goals and deliver service excellence.
the market leader in on-demand call center software, announced availability today of their on-demand Interactive Voice Response (IVR) with Speech Recognition, a new offering within the Five9 Virtual Call Center Release 8 product line.
the leader in on-demand call center software, announced today General Availability (GA) of their Five9 Virtual Call Center Release 8.
Five9's cloud-based virtual call center technology powers over a billion telephone calls per year.
com's automated virtual call center, the company's proprietary integrated voice response (IVR) appointment system.
announced today that Technology Marketing Corporation's (TMC) Customer Interaction Solutions([R]) magazine has named the Five9 Virtual Call Center Suite as a recipient of a 2010 CRM Excellence Award.

Full browser ?