virtual call center


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virtual call center

A call center without inhouse distribution equipment. The PBX, automated call distributor (see ACD) and related equipment are hosted by a third party. Virtual call centers, also called "hosted call centers," enable agents to work in remote locations. Calls may come in and out via regular telephone lines or voice over IP (VoIP). See call center and blended call center.
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com's Site Builder toolkit and speech technology, makes Virtual Call Center a cost-effective alternative for enterprises considering an ACD system and related hardware and support costs.
Another key benefit for virtual call centers lies outside the corporation's main fiscal concerns, however.
The editors of INTERNET TELEPHONY have verified that Five9's Virtual Call Center Release 8 displays quality and innovation plus addresses real needs in the marketplace," stated Rich Tehrani, CEO, TMC.
Creating a virtual call center is one of the most effective ways to accomplish both of the seemingly contradictory objectives of service improvement and cost reduction.
For outbound telemarketing and telesales campaigns, the Five9 Virtual Call Center Release 8 delivers increased agent productivity, using an enhanced predictive dialing algorithm to maximize the time spent handling telephone calls.
Five9's cloud-based virtual call center technology powers over a billion telephone calls per year.
LiveOps is the virtual call center company that frees businesses from the complexity and constraints of traditional call center models.
com's automated virtual call center, the company's proprietary integrated voice response (IVR) appointment system.
com's Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one easy-to-use web interface.
Total Solutions CRM virtual call center through ASP licensees and business customers 114 stations added bringing total business customers and virtual call center stations to 217 as of March 31, 2005.
Five9 pioneered the on-demand call center software market in 2001 with the introduction of the first release of its virtual call center software.
MicroStrategy, MicroStrategy 7, MicroStrategy 8, MicroStrategy Business Intelligence Platform, MicroStrategy Report Services, MicroStrategy 7i, Site Builder 2005, Enterprise Voice Sites, Virtual Call Center, and Angel.

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