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voice portal |
Also found in: Wikipedia | 0.01 sec. |
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voice portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc.), voice portals are being positioned mainly by carriers as wide-scale applications, offering things like specialized audio "infotainment" services, real-time news and stock quotes.Unlike their forebears which used Touch-tone input, voice portals are often front-ended by speech recognition systems that are designed to help the user obtain the desired information faster. VoiceXML provides a simple interface between an IVR system and other XML applications, such as Web sites, allowing, for example, the spoken retrieval of e-mail messages. See IVR and VoiceXML. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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