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voice portal

   Also found in: Wikipedia 0.02 sec.

voice portal

An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc.), voice portals are being positioned mainly by carriers as wide-scale applications, offering things like specialized audio "infotainment" services, real-time news and stock quotes.

Unlike their forebears which used Touch-tone input, voice portals are often front-ended by speech recognition systems that are designed to help the user obtain the desired information faster. VoiceXML provides a simple interface between an IVR system and other XML applications, such as Web sites, allowing, for example, the spoken retrieval of e-mail messages. See IVR and VoiceXML.



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A voice portal is seen as the key to mass use of the Internet and existing voice portals such as is provided by TellMe Networks, Inc.
AOL BUYS STAKE IN VOICE RECOGNITION by EDP Weekly's IT Monitor
LiveVox Recognized by Collection Technology Magazine for Contributions and Innovations to its Voice Portal
LiveVox Awarded 2007 Collection Technology Excellence Award by Business Wire
LiveVox[TM], a hosted voice portal company, announced today that the LiveVox Voice Portal[TM] has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC([R])) Customer Inter@ction Solutions([R]) magazine (www.
LiveVox Receives Customer Inter@ction Solutions(R) Magazine's 2006 ... by Business Wire
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