voice portal


Also found in: Dictionary, Wikipedia.

voice portal

An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc.), voice portals are being positioned mainly by carriers as wide-scale applications, offering things like specialized audio "infotainment" services, real-time news and stock quotes.

Unlike their forebears which used Touch-tone input, voice portals are often front-ended by speech recognition systems that are designed to help the user obtain the desired information faster. VoiceXML provides a simple interface between an IVR system and other XML applications, such as websites, allowing, for example, the spoken retrieval of e-mail messages. See IVR and VoiceXML.
Mentioned in ?
References in periodicals archive ?
Avaya Voice Portal uses Session Initiation Protocol (SIP) and Web service technologies to let businesses integrate speech self-service into customer service and business processes.
According to market predictions made by The Kelsey Group, up to 128 million people worldwide will use voice portal services by 2005.
The experience gained developing mobile voice portal services will benefit all voice-powered Internet applications.
Intel Corp has unveiled several enhancements to its voice portal reference systems, a line of application-ready servers designed to make it easy for developers to build applications for voice access to the Internet via a phone.
Nasdaq: INTV) announced today that the Consell de Mallorca, the tourism center on the largest of Spain's Balearic Islands, has selected Intervoice Voice Portal to improve access and customer service to the island's tourism information database, InfoMallorca.
22 /PRNewswire/ -- Plum Voice Portals, a leading platform provider for best-in-class VoiceXML automated telephone solutions, announces that Xionetic, a developer of advanced location-based services software, has selected the Plum Voice Portals VoiceXML platform to power their new phone- based locator service.
The combined effort of Audiopoint's industry-leading voice portal solutions and FlashSpot's growing network of advertising contacts help us to ensure that our partners benefit from a strong and profitable Audiopoint relationship.
A new voice portal platform has been launched by Intel's subsidiary, Dialogic.
The use of LiveVox's Voice Portal has brought this percentage down to almost zero," said Louis Summe, CEO of LiveVox.
The new Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier way to speech-enable Web services across highly-distributed enterprises.
a computer telephony (CT) company providing enhanced communications solutions to the Fortune 1000, has introduced the CoNavigator Voice Portal.
MINNEAPOLIS -- Spanlink Communications, a leading provider of contact center and business communications solutions based on VoIP technology, announced today that it is one of Cisco's early channel partners to achieve the Customer Voice Portal Authorized Technology Provider (ATP) status.