voice response


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voice response

[′vȯis ri‚späns]
(computer science)
A computer-controlled recording system in which basic sounds, numerals, words, or phrases are individually stored for playback under computer control as the reply to a keyboarded query.
(engineering acoustics)
The process of generating an acoustic speech signal that communicates an intended message, such that a machine can respond to a request for information by talking to a human user. Also known as speech synthesis.

voice response

The generation of voice output by computer. It provides prerecorded information either with or without selection by the caller. The voice is typically segments of digitized human voice that are strung together to make sentences, but it could be synthesized voice. As the technology matures, totally synthetic voices are sounding much more natural. Interactive voice response (IVR) allows interactive manipulation of a database. See IVR.
References in periodicals archive ?
Its OneVoice(R) solution provides all voice processing needs by incorporating audiotex, automated attendant, interactive voice response, voice messaging, fax on demand, conferencing, agent screen synchronization and predictive dialing onto a single platform.
is a full service voice automation company with more than 2,500 systems installed worldwide for voice response, outbound dialing, call directing and audiotex.
Ferber added, "The voice response industry is in a period of consolidation, and we believe that this combination makes the most sense for the stockholders of both companies.
a provider of enterprise Interactive Voice Response (IVR) solutions, today announced their partnership and plans to integrate the LumenVox Speech Recognition Engine into Acclaim's Speech-enabled Business Solution suite.
It offers a fully featured strategic product platform, integrating core data processing with member-centric applications such as Internet banking, business intelligence, financial accounting, imaging and interactive voice response solutions.
The addition of Signate's Cepstral TTS Option means provider customers can offer rich interactive voice response dialogs to telephone customers, such as real-time weather updates, theater ticket ordering and account balance inquiries.
It offers custom integration for seamless sharing of data with various external sources, such as interactive voice response (IVR) systems, patient diaries, central lab data and safety database adverse event reports.
NASDAQ: OPEN), a leading provider of integrated enabling technologies for banks and credit unions throughout the United States and Canada, announced its selection of LumenVox, an innovator of speech recognition technology, to enhance its Maxxar interactive voice response telephony solution.
Nasdaq:PACT), a leading provider of customer relationship management (CRM), call center, interactive voice response (IVR) services and value-added services (VAS) in China, announced today that it has completed the acquisition of 51% majority and controlling interest in Shenzhen GuHaiGuanChao Investment Consultant Company Limited ("ChinaGoHi", www.
Nasdaq:PACT), a leading provider of Customer Relationship Management (CRM), telemarketing, call center, Interactive Voice Response (IVR), and Value-Added Services (VAS) in China, announced today that its subsidiary, Guangzhou 3G, was named the "2005 Distinguished Software Enterprise" by the Guangdong Software Industry Association (www.
com), through its subsidiaries, invests in and operates companies that provide outsourcing and Value-Added Services (VAS) in China, such as call centers, telemarketing, CRM, Business Process Outsourcing (BPO), interactive voice response (IVR), mobile applications, and communications product distribution services.
Nasdaq:PACT), a leading provider of Customer Relationship Management (CRM), telemarketing, call center, Interactive Voice Response (IVR), and Value-Added Services (VAS) in China, announced today that its subsidiary PacificNet Linkhead was awarded an open project tender by Industrial and Commercial Bank of China ("ICBC"), the largest commercial bank in China with over 21,000 domestic branches, to develop its integrated IVR telephone banking system.