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(, Seattle, WA, The largest online shopping site in the U.S. Founded by Jeff Bezos in 1994, within four years, Amazon had more than four million customers. Today, more than 100 million visitors access the site each month.

From a Bookstore to Nearly Everything
Amazon started out as an online bookstore, constantly making news with its product volume. In the late 1990s, after adding CDs, videos, DVDs and games, Amazon offered more than four million titles. It continued to add new lines of business including toys, consumer electronics, software, power tools, home improvement products, online auctions and cloud computing services, the latter a significant profit center for the company (see Amazon Web Services). By opening up its e-commerce platform to non-Amazon vendors in 2000, nearly every legal product that can be shipped is available on Amazon's site. See one-click ordering.

Amazon Prime
In 2005, Amazon's Prime subscription offered free two-day shipping and lower one-day rates. Prime membership increasingly offers other benefits, including unlimited video and music streaming, photo storage and e-book lending. See AmazonFresh and Amazon Go.

Amazon's Own Products
In the late 2000s, the company began to offer Amazon-branded items, including e-book readers, tablet computers, smartphones and other devices (see Kindle, Kindle Fire, Fire Phone, Amazon Echo and Amazon Dash).
References in periodicals archive ?
Speakers include: Scott Brown, Global Sales Head, Amazon Connect, Amazon Web Services; and Glenn Estrella, Vice President, Globe Digital Ventures.
com)-- WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center.
Now, following Amazon Web Service's late March release of Amazon Connect, a suite of cloud-based contact center services, companies can quite literally borrow a page from Amazon's playbook.
Amazon Connect leverages the artificial intelligence powering the online retail giant's Alexa virtual assistant to handle contact center calls and texts.
It's unusual for a technology to take root in consumers' homes and then transition into the enterprise, but for Amazon, this is a logical progression with Amazon Connect and Alexa.
com company (NASDAQ: AMZN), has launched Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost, the company said.
Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes.
The Amazon Connect programme enables messages to be posted in blog format, by authors, for readers who have signed up for the programme or previously bought the author's work from Amazon.
Authors interested in joining the Amazon Connect program can visit www.
With Amazon Connect, a customer is automatically presented with author posts directly on that customer's Amazon.
Amazon Connect posts will appear in Amazon customers' personal log or "Plog" in the center column of the Amazon.