(redirected from Amazon Connect)

(, Seattle, WA, The largest online shopping site in the U.S. Founded by Jeff Bezos in 1994, within four years, Amazon had more than four million customers. Today, more than 100 million visitors access the site each month.

From a Bookstore to Nearly Everything
Amazon started out as an online bookstore, constantly making news with its product volume. In the late 1990s, after adding CDs, videos, DVDs and games, Amazon offered more than four million titles. It continued to add new lines of business including toys, consumer electronics, software, power tools, home improvement products, online auctions and cloud computing services, the latter a significant profit center for the company (see Amazon Web Services). By opening up its e-commerce platform to non-Amazon vendors in 2000, nearly every legal product that can be shipped is available on Amazon's site. See Fulfillment by Amazon and one-click ordering.

Amazon Prime Membership
In 2005, Amazon Prime was introduced as an annual subscription. Prime offers free one-day and two-day shipping on most products Amazon stocks in its warehouses. Prime membership increasingly offers other benefits, including unlimited video and music streaming, photo storage and e-book lending (Prime Video, Amazon Music, Amazon Photos and Kindle eBooks). See AmazonFresh and Amazon Go.

Amazon's Own Products
In the late 2000s, the company began to offer Amazon-branded items, including e-book readers, tablets, smartphones, cables and other devices (see Kindle, Kindle Fire, Fire Phone, Amazon Echo and Amazon Dash).
Copyright © 1981-2019 by The Computer Language Company Inc. All Rights reserved. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other reproduction is strictly prohibited without permission from the publisher.
References in periodicals archive ?, the Conversation Intelligence Platform for high-growth sales teams, has announced key integrations with HubSpot, Amazon Connect and ShoreTel Web Dialer, the company said.
AWS was also named 'Innovation Mover of the Year' together with Amdocs, a leading provider of software and services to communications and media companies, for the Amazon Connect implementation which helped Globe to deliver smarter customer service.
In addition, NAB is looking to Amazon Connect -- a cloud-based contact center service -- as a platform for contact center migration to power customer conversations and deliver on NAB's vision to provide exceptional customer service.
The conference also served as the backdrop for the launch of deeper integrations between Salesforce Service Cloud and Amazon Connect. With this integration, companies can leverage Connect, Amazon's cloud-based contact center service, together with Salesforce Service Cloud, to support customer workflows between their interactive voice response (IVR), automatic call distributor (ACD), and CRM systems.
Norristown, PA, June 28, 2017 --( WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center.
(AWS), an company (NASDAQ: AMZN), has launched Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost, the company said.
And the cloud will continue to make other advances possible, added Pasquale DeMaio, general manager of Amazon Connect, Amazon Web Services' web contact center suite.
Speakers include: Scott Brown, Global Sales Head, Amazon Connect, Amazon Web Services; and Glenn Estrella, Vice President, Globe Digital Ventures.
The Amazon Connect programme enables messages to be posted in blog format, by authors, for readers who have signed up for the programme or previously bought the author's work from Amazon.
And Zendesk was one of the first companies to integrate with the Amazon Connect suite of cloud-based contact center services.